CHAPTER 05 · RUN & IMPROVE
We Keep It Tuned and Expanding
AI deployments decay without tuning. We treat dispatch as continuous infrastructure, not a one-time install — the same plan-do-check-iterate loop the network already runs on fuel pricing.
WHAT THIS ACTUALLY CHANGED
The Turnover Nobody Could Price? Now It Shows Up Three Weeks Early.
The retention signals that used to surface only as a resignation letter are now caught in the weekly pattern, with a specific intervention ranked by impact. That's the real change — not a dashboard, a dispatch floor that catches the problem before it becomes a headcount loss.
BEFORE & AFTER
| Metric | Before | Now |
|---|---|---|
| AI systems running dispatch | 0 | 3 |
| Route, stop & fuel plan turnaround | ~20 min per load, manual | ~90 sec, reviewed |
| Driver retention flags caught early | — | Rising weekly |
| HOS violations logged after the fact | Common | Caught before dispatch |
| Ambassadors active | 0 | 1 per terminal |
THE ACCURACY CURVE
Load-plan acceptance rate, first 90 days
Dispatcher overrides and send-backs get absorbed automatically — the plan gets sharper every week it runs.
Go-live
Cold start
Today
Trending up
WHAT WE MAINTAIN
Model updates
New model and pricing-feed updates applied without disrupting a live dispatch board.
Compliance model
HOS and safety-margin rules hardened as real dispatch data comes in, not guessed up front.
Second-wave workflows
Driver retention signals move from testing to live as ambassadors prove out wave one.
Monthly
Ambassador check-ins. Fuel-network price-feed validation. New pain points added to the list.
Quarterly
Business review with the VP of Operations. Wave 2 scoping. Next-terminal rollout planning.
READY TO SCOPE YOUR ENGAGEMENT
Same Method, Applied to Your Operation
The roadmap session is the work that makes the ROI defensible — pain points, systems, and an owner on every line, mapped before we build anything.