Terms of Service

Agreement to Terms

By accessing or using the BlackArc Industrial website (blackarcindustrial.com) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our website or services.

Services

BlackArc Industrial provides AI agent system design, development, and deployment services for manufacturing and supply chain operations. The specific scope, deliverables, timeline, and pricing for any engagement are defined in a separate Statement of Work (SOW) agreed upon by both parties.

Intellectual Property

Unless otherwise specified in a Statement of Work:

• Custom agent systems, configurations, and integrations built for your organization are owned by you upon full payment.
• BlackArc retains ownership of its proprietary tools, frameworks, methodologies, and pre-existing intellectual property used in delivering services.
• BlackArc may use general knowledge, techniques, and experience gained during an engagement in future work, provided no confidential information is disclosed.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during an engagement. This includes but is not limited to: business processes, system architectures, data, financial information, and trade secrets. Confidentiality obligations survive termination of any engagement for a period of three (3) years.

Data Handling

During discovery, design, and deployment, BlackArc may access client systems and data. We will:

• Access only the data necessary to deliver the agreed-upon services.
• Follow the access controls and security policies established by your organization.
• Not retain, copy, or transfer client data beyond what is required for service delivery.
• Delete or return all client data upon completion of the engagement, unless otherwise agreed.

Limitation of Liability

BlackArc Industrial provides services on an "as is" basis. While we build production-grade systems with testing, monitoring, and controls, we do not guarantee uninterrupted or error-free operation. Our total liability for any claim arising from services shall not exceed the fees paid for the specific engagement giving rise to the claim.

Termination

Either party may terminate an engagement with thirty (30) days written notice. Upon termination, client is responsible for fees for work completed through the termination date. BlackArc will deliver all completed work product and assist with reasonable transition activities.

Website Use

The content on this website is provided for informational purposes only. We make reasonable efforts to keep information current and accurate, but do not warrant completeness or accuracy. All website content, design, and code are the property of BlackArc Industrial, LLC.

Governing Law

These terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Franklin County, Ohio.

Changes to Terms

We may update these terms from time to time. Changes take effect when posted to this page. Continued use of our website or services after changes constitutes acceptance of the updated terms.

Contact

Questions about these terms can be directed to hello@blackarcindustrial.com.